A hotel you stayed in recently asked guests to write to the manager and suggest ways in which they could improve their service. Write a letter to the manager, explain who you are, say what you liked about the hotel, and suggest ways in which they could be improved.
I’m writing in response to your invitation to guests who have recently stayed at your hotel to suggest ways in which you could further improve your service.
I was a guest at your hotel last month and I found that the level of customer service was excellent. Indeed, every member of your staff, from the manager to the room-cleaning maid, was, without exception, extremely polite and helpful. The standard of the rooms was far beyond what I had expected.
However, I found that the hotel restaurant stopped serving breakfast at 8:30am. As I was on holiday, I would have liked to take my breakfast at around 9:30, thus I was unable to do so. I also spoke to several other guests who expressed the same disappointment. In addition, I feel that if you could supply newspapers in Chinese, the quality of stay for Chinese speakers, of whom the number has been on a steady rise in the past few years, would be considerably enhanced.
I would be happy to know if my suggestions have turned out to be useful in your constant improvement of your overall service.
Looking forward to your reply.
You have a friend who is about to enter university and he wants you to advise him on which subject to specialize in. He is very interested in history, but computer science offers better job prospects. Write a letter to give him some advice.
You have asked me for my advice concerning whether you should study history or computer science at university and now I am trying to give you some useful suggestions.
You must keep in mind that, above all, your university training is a preparation for your future career. Therefore, your first consideration should be to study a subject which will best equip you to earn a living. There is no doubt that the field of computer offers far wider job opportunities than history.
Besides, we are now in the age of a Hi-tech revolution. In the foreseeable future, not only will it be necessary for everyone to be computer-literate, it will also be necessary for him to be equipped with computer skills merely to earn a living! History, I’m afraid, however fascinatingit may be, offers few career prospects.
Of course, you don’t have to devote all your time at university to studying computers and nothing else. On the contrary, I would recommend that you keep up your reading of history in your spare time. In that way, you will find that your leisure hours are enriched while you prepare yourself for a worthwhile career in computers.
Hope you find these suggestions useful in helping you make your decision.